Terms of Service

01 Introduction

Welcome to ZorveX. These Terms of Service ("Terms", "Agreement") govern your access to and use of all services, products, Discord bots, development servers, commissioned software, and any associated materials (collectively referred to as the "Services") provided by ZorveX, operated by Nabarup Chanda, also known online as "Venom" or "venom_2021_" ("we", "us", "our", "ZorveX").

ZorveX is a private Discord bot development and server automation portfolio. We are not a registered company, public institution, or incorporated entity. All services are provided by an individual developer operating under the ZorveX brand.

These Terms constitute a legally binding agreement between you ("User", "Client", "you") and ZorveX. By using our Discord bots, joining our servers, commissioning work, or accessing any ZorveX-branded service, you acknowledge that you have read these Terms, you understand them, and you agree to be bound by them in their entirety.

These Terms apply to:

• All Discord bots developed, maintained, or distributed by ZorveX
• All Discord servers operated, owned, or affiliated with ZorveX
• All commissioned development work undertaken by ZorveX
• The ZorveX website and all associated web properties
• All communication channels associated with ZorveX, including Discord DMs and server channels
• All APIs, webhooks, and integrations provided by ZorveX
• Any documentation, code samples, or tutorials published by ZorveX

If you are accessing ZorveX services on behalf of a Discord community, organization, or group, you represent and warrant that you have the authority to bind that community or organization to these Terms.

1.1 Nature of ZorveX Services

ZorveX operates as a private development portfolio offering a range of custom Discord automation solutions. Unlike publicly listed bots on platforms such as top.gg or Discord Bot List, most ZorveX bots are deployed privately or semi-privately for specific server communities. Access to ZorveX bots may be gated through the ZorveX development server, direct invitation, or commissioned work agreements.

1.2 Relationship with Discord

ZorveX services are built upon the Discord platform and Discord's API. ZorveX is an independent developer and is not affiliated with, endorsed by, sponsored by, or in any way officially connected with Discord Inc. All Discord trademarks, service marks, logos, and trade names are the property of Discord Inc. Your use of Discord in connection with ZorveX services is also governed by Discord's own Terms of Service and Community Guidelines.

02 Definitions

For the purposes of these Terms, the following definitions apply throughout this document:

03 Acceptance of Terms

By engaging with ZorveX Services in any of the following ways, you agree to these Terms:

• Adding a ZorveX Bot to a Discord server
• Using any command provided by a ZorveX Bot
• Joining a ZorveX-operated or ZorveX-affiliated Discord server
• Sending payment for a commissioned bot or service
• Accessing the ZorveX website or associated web properties
• Contacting ZorveX directly via Discord or any other channel regarding services
• Receiving a ZorveX Bot invitation or access token

3.1 Electronic Agreement

These Terms represent an electronic agreement. Your use of ZorveX Services constitutes your electronic signature and your acceptance of all terms, conditions, and policies described herein. No physical signature is required for these Terms to be binding.

3.2 Updates to Acceptance

If we update these Terms, your continued use of ZorveX Services after the updated Terms have been published constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

04 Eligibility

To use ZorveX Services, you must meet the following eligibility requirements:

4.1 Age Requirements

You must be at least 13 years of age to use ZorveX Services, in compliance with Discord's minimum age requirements. If you are under 18 years of age, you must have parental or legal guardian consent before using ZorveX Services, particularly for any paid or commissioned services.

In jurisdictions where the minimum age for digital services is higher (for example, 16 in certain EU member states under GDPR provisions), you must meet that higher age requirement.

4.2 Discord Account

You must possess a valid, active Discord account in good standing with Discord's Terms of Service to use ZorveX Services. Banned, suspended, or otherwise restricted Discord accounts may not use ZorveX Services.

4.3 Jurisdictional Compliance

You must be located in a jurisdiction where the use of ZorveX Services is not prohibited by law. You represent and warrant that you are not a resident of any jurisdiction where the use of such services is restricted or prohibited.

4.4 Server Administrator Responsibility

If you are a Server Administrator who adds ZorveX Bots to a Discord server, you represent and warrant that you have the legal authority and permission to add bots to that server, that you are responsible for ensuring all members of your server comply with these Terms, and that you are responsible for configuring and supervising ZorveX Bots in your server.

4.5 Commission Eligibility

To engage ZorveX for commissioned development work, you must be at least 18 years of age, have a valid payment method in a currency accepted by ZorveX, and be capable of entering into a legally binding contract under the laws of your jurisdiction.

05 Description of Services

ZorveX provides a comprehensive suite of Discord automation and development services, described in detail below:

5.1 Discord Bot Services

ZorveX develops and maintains a portfolio of specialized Discord bots, each designed for a specific purpose within the Discord ecosystem. These bots include, but are not limited to:

• GuardianX — Advanced moderation, anti-raid, audit logging, and security automation
• Econova — Full economy system with banking, jobs, guilds, and global leaderboards
• Melodix — High-fidelity 24/7 music playback with Spotify, YouTube, and SoundCloud integration
• VenomAI — GPT-4 powered AI chatbot with image generation and code assistance
• SupportDesk — Professional ticket management with HTML transcripts and SLA tracking
• FunZone — Entertainment commands including games, trivia, memes, and polls
• LevelPro — XP leveling system with custom rank cards and role rewards
• WebPulse — Real-time webhook relay and API bridge for external service integration
• Eventara — Event management, RSVP systems, tournaments, and scheduling (Beta)
• StatusWatch — Uptime monitoring and incident reporting (In Development)

5.2 Development Server Ecosystem

ZorveX operates a development server ecosystem — a collection of Discord servers each hosting and testing specific bots or serving as community hubs. Access to certain bots may require membership in the ZorveX Development Server.

5.3 Custom Commission Services

ZorveX accepts commissions for custom Discord bot development. Commission services include requirements gathering, architecture design, development, quality assurance testing, deployment, and post-launch support as specified in the individual commission agreement.

5.4 Web Properties

ZorveX maintains a portfolio website providing information about services, bots, pricing, and contact information. The website itself does not collect personal data beyond standard web analytics.

5.5 Service Availability

ZorveX Services are provided on an "as-available" basis. We do not guarantee 100% availability for any Service. Planned and unplanned maintenance, Discord API outages, hosting provider issues, or other factors outside our control may result in temporary unavailability of Services.

06 User Accounts & Discord Identity

6.1 Discord as Identity Provider

ZorveX does not operate its own account system. Your identity within ZorveX Services is established through your Discord account. Your Discord User ID serves as your unique identifier within ZorveX's database systems. We do not collect Discord passwords, tokens, or any authentication credentials.

6.2 Account Security

You are responsible for maintaining the security of your Discord account. ZorveX is not responsible for any unauthorized access to ZorveX Services resulting from compromise of your Discord account. If you suspect your Discord account has been compromised, contact Discord Support immediately.

6.3 Discord Terms Compliance

Your use of ZorveX Services must comply with Discord's Terms of Service, Community Guidelines, and all other applicable Discord policies at all times. Violations of Discord's policies may result in removal from ZorveX servers or denial of access to ZorveX Services, independent of any action Discord itself may take.

6.4 Server Administrator Accounts

Server Administrators are held to a higher standard of conduct. As an Administrator, you are responsible for all activity within your server related to ZorveX Bots, ensuring that bot configurations comply with these Terms and applicable law, monitoring for abuse or misuse of ZorveX features within your server, and promptly addressing any issues reported to you by ZorveX.

6.5 Multiple Accounts

Creating multiple Discord accounts to circumvent bans, restrictions, or limitations imposed by ZorveX is strictly prohibited. Any attempt to evade restrictions using alternate accounts will result in permanent denial of all ZorveX Services to all accounts associated with the offending user.

07 Acceptable Use Policy

ZorveX Services must be used only for lawful purposes and in accordance with these Terms. The following constitutes acceptable use of ZorveX Services:

7.1 Permitted Uses

• Moderating Discord communities using GuardianX's moderation tools in a fair and transparent manner
• Running economy systems for community engagement and entertainment purposes
• Playing music for community listening sessions and events
• Managing support tickets for community assistance and customer service
• Creating events, giveaways, and community activities
• Using AI features for educational, creative, and entertainment purposes
• Integrating external services through WebPulse for legitimate notification and automation purposes
• Accessing bot commands for their intended purpose as documented
• Reporting bugs, suggesting features, and providing feedback through appropriate channels
• Commissioning custom bots for legitimate community, business, or personal use

7.2 Community Standards

When using ZorveX Services within a community context, you agree to treat other community members with respect and dignity, follow the rules of the specific Discord server you are in, not use ZorveX bot features to harass, intimidate, or harm other users, and use moderation tools responsibly and proportionally.

7.3 Fair Use of Resources

You agree not to use ZorveX Services in a manner that places excessive load on bot infrastructure, exploits rate limits or cooldowns in unintended ways, sends automated or scripted commands at a rate that degrades service for others, or consumes an unreasonable amount of shared resources.

08 Prohibited Conduct

8.1 Illegal Activities

• ⚠ Using ZorveX Services to facilitate, promote, or engage in any illegal activity under applicable law
• ⚠ Distributing illegal content including but not limited to CSAM (child sexual abuse material) through any ZorveX-connected channel
• ⚠ Using ZorveX bots to conduct fraud, financial crimes, money laundering, or unauthorized access to systems
• ⚠ Using ZorveX infrastructure to distribute malware, ransomware, or other malicious software
• Violating export control laws or sanctions regulations through the use of ZorveX Services
• Infringing upon intellectual property rights of third parties using ZorveX platforms

8.2 Abuse of ZorveX Bots

• Attempting to crash, overload, or disrupt any ZorveX Bot or service
• Exploiting bugs or vulnerabilities in ZorveX Bots without responsible disclosure
• Attempting to reverse-engineer, decompile, or extract source code from ZorveX Bots
• Using automation or scripts to mass-interact with ZorveX bot commands
• Manipulating ZorveX economy systems through exploits, duplication bugs, or unauthorized methods
• Attempting to gain unauthorized access to ZorveX databases, APIs, or backend systems
• Impersonating ZorveX bots or creating bots designed to mimic ZorveX Services
• Attempting to access ZorveX bot tokens, API keys, or configuration data

8.3 Harmful Content

• ⚠ Using ZorveX features to share, promote, or generate child sexual abuse material
• ⚠ Using AI features to generate content that depicts or promotes harm to minors
• Using ZorveX bots to share graphic violence, gore, or disturbing content in non-appropriate channels
• Generating or sharing non-consensual intimate imagery through ZorveX platforms
• Using AI features to create deceptive, fraudulent, or defamatory content targeting real individuals
• Sharing or generating content that incites violence against specific individuals or groups

8.4 Harassment and Abuse

• ⚠ Using ZorveX moderation tools to systematically harass, discriminate against, or target users based on protected characteristics
• Using ban, mute, or kick commands in bad faith, without legitimate moderation justification
• Coordinating mass reports or mass actions against specific users using ZorveX tools
• Using ZorveX announcement or webhook features to spam or harass community members
• Doxxing other users through ZorveX channels or using ZorveX tools to facilitate doxxing
• Using ZorveX AI features to generate targeted harassment against specific individuals

8.5 Unauthorized Commercial Use

• Reselling, sublicensing, or distributing access to ZorveX Bots without express written permission from ZorveX
• Hosting ZorveX bot code or derivatives for third parties without authorization
• Using ZorveX Bots as part of a paid service offering without an explicit commercial license agreement
• Claiming ZorveX Services as your own product or removing ZorveX attribution

8.6 Discord Policy Violations

• Using ZorveX Services to violate Discord's Terms of Service or Community Guidelines
• Using ZorveX bots to conduct token logging, phishing, or account compromise activities
• Using ZorveX infrastructure to bypass Discord's safety features or content filtering
• Using ZorveX bots to raid, spam, or disrupt other Discord communities

09 Commission & Payment Terms

9.1 Commission Agreement

All commissioned work requires a separate, explicit agreement between ZorveX and the Client prior to any work commencing. This agreement will specify the scope of work, deliverables, timeline, payment terms, and any additional conditions specific to that commission. These Terms of Service apply to all commissions unless explicitly superseded by a signed commission agreement.

9.2 Pricing

All prices for ZorveX services are quoted in USD (United States Dollars) unless otherwise specified. Pricing is determined on a per-project basis based on complexity, estimated development time, technology requirements, and ongoing maintenance needs. Published pricing tiers on the ZorveX website are indicative starting prices and may be adjusted based on project-specific requirements.

9.3 Payment Schedule

Standard payment terms for commissioned work are as follows:

• Standard Projects: 50% upfront deposit before work begins; 50% upon project completion and delivery
• Large Projects (over $100): Milestone-based payments as agreed in the commission agreement
• Maintenance/Hosting: Monthly payment in advance
• Rush Projects: 100% payment upfront; a rush fee of 25% may apply

9.4 Accepted Payment Methods

ZorveX accepts the following payment methods:

• PayPal (personal or business)
• Direct bank transfer (NEFT/IMPS for Indian clients)
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), USDT (TRC-20 or ERC-20)
• Other methods may be accepted on a case-by-case basis

9.5 Work Commencement

ZorveX will not commence work on any commissioned project until the required upfront payment has been received and confirmed. For cryptocurrency payments, a minimum of 1 network confirmation is required before work begins.

9.6 Late Payment

Final deliverables, including source code, bot tokens, and deployment credentials, will not be released until full payment is received. If a Client fails to complete payment within 14 days of project completion, ZorveX reserves the right to terminate the commission, retain the deposit, and repurpose or delete the developed work.

9.7 Project Scope Changes

Any changes to the agreed project scope after work has commenced may result in additional charges. ZorveX will communicate scope change costs in advance and require approval before proceeding with out-of-scope work.

9.8 Taxes

All prices quoted by ZorveX are exclusive of any applicable taxes. Clients are responsible for all taxes applicable to their jurisdiction arising from payments made to ZorveX. ZorveX is not responsible for collecting or remitting taxes on behalf of Clients.

10 Intellectual Property

10.1 ZorveX Intellectual Property

All source code, algorithms, designs, configurations, documentation, bot logic, database schemas, UI designs, and other creative works developed by ZorveX (excluding commissioned work delivered to Clients under full ownership transfer) are the exclusive intellectual property of ZorveX and its developer, Nabarup Chanda. These are protected by applicable copyright, trade secret, and intellectual property laws.

10.2 Open-Source Components

Certain ZorveX Bots and tools may incorporate open-source software components. Such components retain their original licenses. ZorveX does not claim ownership of open-source dependencies and complies with their respective licenses. A list of major open-source dependencies is available upon request.

10.3 Commissioned Work Ownership

Upon full payment of all commission fees, the Client receives full ownership of the source code and deliverables created specifically for that commission. This transfer of ownership includes the right to modify, distribute, host, and create derivative works from the delivered code. ZorveX retains no ongoing rights to the delivered code following full payment, unless otherwise agreed.

10.4 ZorveX Brand

The ZorveX name, logo, and associated brand elements are the exclusive property of Nabarup Chanda. You may not use ZorveX's name, logo, or brand identity in any way that suggests affiliation, endorsement, or sponsorship without prior written consent from ZorveX.

10.5 User Content

You retain ownership of any content you submit or transmit through ZorveX Services. By using ZorveX Services, you grant ZorveX a limited, non-exclusive license to process, store, and use your content solely to the extent necessary to provide the Services. This license is automatically revoked when you cease using the relevant Service.

10.6 Feedback and Suggestions

If you provide feedback, suggestions, or ideas regarding ZorveX Services, you grant ZorveX the right to use that feedback without restriction and without any obligation to compensate you. ZorveX is not obligated to implement any feedback or suggestions.

10.7 Copyright Infringement

ZorveX respects intellectual property rights and expects Users to do the same. If you believe that content accessible through ZorveX Services infringes your copyright, please contact ZorveX immediately with details of the alleged infringement. ZorveX will investigate and take appropriate action.

11 Bot Hosting & Uptime

11.1 Hosting Infrastructure

ZorveX Bots are hosted on professional cloud infrastructure including VPS (Virtual Private Servers), AWS (Amazon Web Services), and containerized environments using Docker. ZorveX takes reasonable measures to ensure reliable, high-performance hosting for all active Bots.

11.2 Uptime Commitment

ZorveX targets a minimum uptime of 99.5% for all actively maintained and hosted Bots. This target excludes:

• Scheduled maintenance windows (announced at least 24 hours in advance via the ZorveX Development Server)
• Discord API outages or degradation beyond ZorveX's control
• Force majeure events including natural disasters, power grid failures, and internet infrastructure failures
• Security incidents requiring emergency shutdown of services
• Hosting provider outages beyond ZorveX's control

11.3 Maintenance Windows

Planned maintenance is typically conducted between 02:00–06:00 UTC to minimize user impact. Maintenance windows are announced in the ZorveX Development Server's announcements channel at least 24 hours in advance. Emergency maintenance may be conducted without prior notice in response to security threats or critical bugs.

11.4 No Uptime Guarantee

While ZorveX makes reasonable efforts to maintain high uptime, we do not provide a legally binding Service Level Agreement (SLA) with uptime guarantees for free or community access tiers. Enterprise commission clients may negotiate SLA terms as part of their commission agreement.

11.5 Incident Response

In the event of a service disruption, ZorveX will investigate and resolve the issue as quickly as reasonably possible, communicate the status and estimated resolution time via the ZorveX Development Server, and provide a post-incident summary for significant outages lasting more than 1 hour.

11.6 Service Discontinuation

ZorveX reserves the right to discontinue any Bot or Service at any time. For Bots with an active user base, ZorveX will endeavor to provide at least 30 days notice before discontinuation. For custom-commissioned Bots, the Client owns the source code and may continue to host the Bot independently following any discontinuation of ZorveX-provided hosting.

12 Data Collection & Privacy

Your privacy is important to ZorveX. This section provides a summary of data practices. For complete details, please refer to our Privacy Policy.

12.1 Data We Collect

ZorveX collects the minimum data necessary to provide Services effectively, including Discord User IDs, Server IDs, Channel IDs, command usage logs, economy balances and transaction histories, moderation case records, configuration settings, and performance metrics. We do not collect passwords, email addresses, phone numbers, or payment card information directly.

12.2 Data Use

Collected data is used solely for: providing and improving ZorveX Services, persisting economy, moderation, and configuration data, debugging and performance monitoring, preventing abuse and fraud, and complying with legal obligations.

12.3 Data Retention

Data is retained for as long as necessary to provide Services. Economy data, moderation records, and configuration data are retained for the lifetime of a server's use of ZorveX Services. Upon removal of a ZorveX Bot from a server, data may be retained for up to 90 days before deletion, unless an earlier deletion is requested.

12.4 Data Deletion Requests

You may request deletion of your personal data (identified by Discord User ID) by contacting ZorveX through the Development Server or via Discord DM. Data deletion requests will be processed within 30 days. Note that deletion of economy or moderation data may affect your ability to use certain ZorveX features.

12.5 GDPR and Regional Privacy Laws

ZorveX acknowledges and respects the rights of users under the GDPR (General Data Protection Regulation) and equivalent regional privacy laws. Users in applicable jurisdictions have the right to access, correct, port, and delete their personal data. Please contact ZorveX to exercise these rights.

13 Third-Party Services

13.1 Discord

ZorveX Services are built on and depend upon the Discord platform. Discord's terms, policies, and availability directly affect ZorveX Services. ZorveX is not responsible for changes to Discord's platform, API, or policies that affect the functionality of ZorveX Services.

13.2 Music Sources

Melodix integrates with Spotify, YouTube, SoundCloud, and Apple Music for music playback. These integrations are subject to the terms and policies of the respective platforms. ZorveX does not host or store any copyrighted music. Playback is streamed in real-time. Music availability depends on third-party platform APIs and may change at any time.

13.3 AI Services

VenomAI uses OpenAI's GPT-4 and DALL-E 3 APIs for AI functionality. AI responses and generated content are subject to OpenAI's usage policies. ZorveX is not responsible for the content of AI-generated responses, though we implement content filtering to mitigate harmful outputs. OpenAI's data processing terms also apply to content submitted to VenomAI.

13.4 Cloud Hosting

ZorveX uses third-party cloud hosting providers including AWS (Amazon Web Services) and various VPS providers. The terms and security practices of these providers apply to their respective services. ZorveX takes reasonable measures to ensure data security within hosted environments.

13.5 Webhook Integrations

WebPulse integrates with external services including GitHub, Stripe, Twitter/X, Twitch, and YouTube. These integrations are subject to the respective third-party service terms. ZorveX is not responsible for the availability, security, or actions of third-party webhook sources.

13.6 Third-Party Responsibility

ZorveX is not responsible for the content, practices, or policies of any third-party services. Links to third-party websites or services from ZorveX platforms do not constitute endorsement of those services.

14 Disclaimers

14.1 "As Is" Service

ZorveX Services are provided "as is" and "as available" without any warranties, express or implied. ZorveX makes no warranty that the Services will meet your requirements, that the Services will be uninterrupted, timely, secure, or error-free, that the results obtained from the Services will be accurate or reliable, or that any errors in the Services will be corrected.

14.2 No Warranty of Fitness

ZorveX expressly disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement. ZorveX makes no warranty regarding the suitability of ZorveX Services for any specific use case, including commercial operations, critical communications, or safety-critical applications.

14.3 AI Content Disclaimer

AI-generated content produced by VenomAI may be inaccurate, misleading, or inappropriate. ZorveX makes no warranty regarding the accuracy, completeness, or fitness for purpose of any AI-generated content. Users should exercise independent judgment when relying on AI-generated information.

14.4 Economy Disclaimer

ZorveX economy systems (including Econova) are for entertainment purposes only. In-bot currency, items, and economy metrics have no real-world monetary value and cannot be exchanged for real currency, goods, or services. ZorveX makes no representations regarding the continuity or preservation of economy data.

14.5 Moderation Disclaimer

ZorveX moderation bots are tools to assist human moderators. They are not infallible and may make incorrect moderation decisions based on automated rules. Server Administrators remain fully responsible for moderation decisions made within their servers, whether executed manually or via automation.

15 Limitation of Liability

15.1 Exclusion of Consequential Damages

In no event shall ZorveX, its developer, affiliates, or partners be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages arising out of or related to your use of ZorveX Services, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure.

15.2 Specific Exclusions

ZorveX is not liable for damages resulting from:

• Loss of economy data, virtual currency, or in-bot items due to technical issues, exploits, or service discontinuation
• Moderation actions taken by ZorveX bots or server administrators using ZorveX tools
• Downtime or unavailability of ZorveX Services
• Actions of third-party services integrated with ZorveX
• Discord API changes, outages, or policy changes
• Unauthorized access to ZorveX systems or data resulting from user negligence
• Content generated by AI features (VenomAI)
• Any harm resulting from the User's violation of these Terms

15.3 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, ZorveX's liability is limited to the maximum extent permitted by law.

16 Indemnification

You agree to defend, indemnify, and hold harmless ZorveX, its developer Nabarup Chanda, and any affiliated parties from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use or misuse of ZorveX Services
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your violation of applicable laws or regulations
• Content you submit, generate, or distribute through ZorveX Services
• Your Server Administrator actions using ZorveX tools
• Any claim by a third party arising from your use of ZorveX Services

ZorveX reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with ZorveX's defense of such claims.

17 Suspension & Termination

17.1 ZorveX's Right to Terminate

ZorveX reserves the right to suspend, restrict, or permanently terminate your access to any or all ZorveX Services at any time, with or without notice, for any reason including but not limited to violation of these Terms, abuse of ZorveX Services, request by law enforcement or legal authorities, prolonged inactivity, technical requirements, or business decisions to discontinue a Service.

17.2 Immediate Termination

The following actions will result in immediate, permanent termination without notice or appeal:

• Distribution of child sexual abuse material through ZorveX platforms
• Active exploitation of security vulnerabilities in ZorveX infrastructure
• Coordinated attacks against ZorveX Services or other Discord communities using ZorveX tools
• Confirmed distribution of malware or malicious code through ZorveX platforms
• Attempted unauthorized access to ZorveX's backend systems, databases, or servers

17.3 Bot Removal

ZorveX may remove its Bots from your Discord server without notice if your server violates these Terms or Discord's policies. Removal of a Bot is considered termination of Services for that server. You may also remove ZorveX Bots from your server at any time by using Discord's server settings.

17.4 Effect of Termination

Upon termination of your access to ZorveX Services, your right to use the Services immediately ceases, ZorveX may delete your associated data in accordance with the Privacy Policy, any pending commission work may be cancelled (with refund terms as per Section 18), and provisions of these Terms that by their nature should survive termination will do so.

17.5 Appeal Process

If you believe your access was terminated in error (for non-zero-tolerance violations), you may appeal by contacting ZorveX via the Development Server or Discord DM. ZorveX will review appeals on a case-by-case basis. Appeals must be submitted within 30 days of termination. ZorveX's decision on appeals is final.

18 Refund Policy

18.1 General Refund Policy

ZorveX aims to deliver high-quality services and client satisfaction. The following refund policy applies to all commissioned work:

18.2 Full Refund Conditions

A full refund of all payments made may be issued if ZorveX fails to begin work within the agreed timeline without adequate notice, ZorveX is unable to deliver the agreed deliverables due to technical limitations previously undisclosed, or the delivered work fundamentally fails to meet the core specifications agreed upon.

18.3 Partial Refund Conditions

A partial refund proportional to work completed may be issued if the project is cancelled by the Client after work has commenced but before full delivery, the project scope is significantly reduced after work has begun, or certain agreed features cannot be implemented due to third-party limitations discovered during development.

18.4 No Refund Conditions

No refunds will be issued in the following circumstances:

• After the final deliverable has been accepted by the Client
• If the Client violates these Terms, resulting in termination
• For hosting or maintenance fees after the service period has been provided
• If the Client fails to provide necessary information or access required to complete the project
• For change-of-mind cancellations after 72 hours of payment without work completed
• For cryptocurrency payments where the transaction has been confirmed on-chain

18.5 Refund Process

To request a refund, contact ZorveX via Discord DM (venom_2021_) or through the Development Server's support tickets. Include your commission details, payment method, and reason for the refund request. Refunds will be processed within 14 business days of approval to the original payment method where possible.

18.6 Chargebacks

Initiating a chargeback or payment dispute without first contacting ZorveX to resolve the issue is considered a violation of these Terms. ZorveX reserves the right to deny future services to any Client who initiates an unauthorized chargeback.

19 Dispute Resolution

19.1 Informal Resolution

Before initiating any formal legal process, you agree to first attempt to resolve any dispute, claim, or controversy arising from these Terms or ZorveX Services informally by contacting ZorveX directly. ZorveX will make good-faith efforts to resolve disputes through direct communication within 30 days.

19.2 Binding Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration rather than court proceedings, except as specified below. Arbitration shall be conducted on an individual basis. Class arbitrations and class actions are not permitted.

19.3 Exceptions

The following disputes are not subject to arbitration and may be brought directly in court: claims involving intellectual property infringement or misappropriation, claims involving unauthorized access to computer systems, and requests for temporary or emergency injunctive relief.

19.4 Time Limitation

Any claim arising from these Terms or ZorveX Services must be brought within one (1) year of the date the cause of action arises. Claims not brought within this period are permanently barred.

20 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles. You consent to the personal jurisdiction of Indian courts for any dispute not subject to arbitration under Section 19.

If you access ZorveX Services from outside India, you are responsible for compliance with your local laws to the extent they are applicable. Nothing in these Terms limits ZorveX's right to seek injunctive relief or other equitable remedies in any jurisdiction.

In the event that any provision of these Terms is found to be unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

21 Changes to These Terms

21.1 Right to Modify

ZorveX reserves the right to modify, update, or replace these Terms at any time at our sole discretion. Changes may be made to reflect updates to ZorveX Services, legal requirements, business practices, or community feedback.

21.2 Notification of Changes

Significant changes to these Terms will be announced in the ZorveX Development Server's announcements channel. The "Last Updated" date at the top of this document will always reflect the date of the most recent changes. Minor changes (such as typographical corrections or clarifications that do not affect your rights) may be made without specific notice.

21.3 Effect of Changes

Your continued use of ZorveX Services after updated Terms are published constitutes your acceptance of the new Terms. If you disagree with the changes, you must cease use of ZorveX Services.

21.4 Version History

22 ZorveX Server Rules

The following rules apply specifically to members of ZorveX-operated Discord servers (including the ZorveX Development Server and ZorveX Chill Server). These rules supplement and do not replace Discord's Community Guidelines.

22.1 Conduct Rules

1. Be Respectful. Treat all members with courtesy and respect. Personal attacks, insults, threats, and targeted harassment are strictly prohibited.
2. No Discrimination. Discriminatory language or behavior targeting any person based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other protected characteristic is not tolerated.
3. No Spam. Do not spam messages, mentions, emoji, attachments, or commands. Do not mass-DM other members without consent.
4. Appropriate Channels. Use channels for their designated purpose. Off-topic content in specific channels will be removed.
5. No NSFW Outside Designated Areas. Adult content is only permitted in age-verified NSFW channels where they exist. Explicit content is never permitted in general channels.
6. No Self-Promotion. Advertising personal servers, services, or products is only permitted in designated self-promotion channels.
7. English Primary. The primary language of ZorveX servers is English. While other languages are not strictly prohibited in casual channels, English should be used in support and development channels.
8. No Impersonation. Do not impersonate other members, ZorveX staff, Discord staff, or public figures.

22.2 Bot Usage Rules in ZorveX Servers

1. Use bot commands in designated bot channels unless a command is contextually appropriate elsewhere.
2. Do not spam commands or use bots to disrupt conversations.
3. Do not attempt to find or exploit bot bugs in production — use the bug-report channel.
4. Economy commands should be used for their intended purpose. Economy manipulation, exploit-sharing, or duplication is prohibited.
5. Do not use AI features to generate harmful, offensive, or rule-violating content.

22.3 Moderation Policy

ZorveX moderators have full discretion to enforce these rules. Moderation actions may include verbal warnings, mutes, kicks, temporary bans, and permanent bans based on the severity and frequency of violations. Moderation decisions may be appealed by opening a support ticket in the ZorveX Development Server.

23 Bot Command Policy

23.1 Command Rate Limits

ZorveX Bots implement rate limits to ensure fair access and system stability. Rate limits are applied on a per-user and per-server basis. Attempting to bypass rate limits through automated requests, multiple accounts, or any technical means is a violation of these Terms.

23.2 Command Logging

ZorveX Bots log command usage for the purposes of performance monitoring, abuse detection, debugging, and improving service quality. Command logs include the command used, the user's Discord ID, the server ID, and a timestamp. Command log contents are not reviewed unless triggered by an abuse report or automated anomaly detection.

23.3 Economy Command Policy

Economy commands (work, daily, heist, etc.) must be used within intended cooldown periods. Any attempt to circumvent cooldowns, exploit economy mechanics, or gain an unfair advantage will result in economy data reset and possible service suspension. Economy data is owned by ZorveX and may be reset at any time.

23.4 Moderation Command Policy

Moderation commands (ban, kick, mute, warn, purge, lockdown, etc.) must only be used for legitimate moderation purposes. Server Administrators are responsible for all moderation actions executed using ZorveX Bots in their servers. Abuse of moderation commands will result in removal of Bot access.

23.5 AI Command Policy

AI commands (VenomAI) must not be used to generate illegal content, CSAM, detailed instructions for illegal activities, targeted harassment against real individuals, or content designed to deceive others about its AI-generated nature. ZorveX implements content filtering but is not able to catch all violations. Detected violations will result in immediate service termination.

23.6 Music Command Policy

Music playback via Melodix is for personal and community enjoyment only. Using Melodix to publicly perform music for commercial purposes without appropriate performance licenses is the User's responsibility. ZorveX is not a licensed public performance operator and makes no representations regarding the legality of specific music playback in your jurisdiction.

24 API & Integration Policy

24.1 Discord API Compliance

All ZorveX Bots are built in compliance with Discord's API Terms of Service. ZorveX bots do not self-bot, do not use unauthorized API endpoints, do not store Discord tokens unsafely, and do not engage in prohibited API behaviors as defined by Discord. Any bot updates are reviewed for ongoing Discord API compliance.

24.2 Third-Party API Usage

ZorveX integrates with third-party APIs including OpenAI, Spotify, YouTube Data API, and others. All third-party API integrations comply with the respective API terms of service. API keys and credentials for third-party services are stored securely and never exposed to Users.

24.3 WebPulse Integration Policy

WebPulse's webhook relay service may only be used to relay content from legitimate, authorized sources. You must own or have permission to relay content from any external service you connect to WebPulse. WebPulse may not be used to relay stolen data, pirated content, or content from services you do not have authorization to access.

24.4 Custom API Access

Enterprise commission clients may be granted access to custom ZorveX APIs for their commissioned bots. Such API access is granted for the exclusive use of the commissioned service and may not be shared, sublicensed, or used for any purpose other than the commissioned integration. API access tokens must be kept secure and must be immediately reported to ZorveX if compromised.

24.5 Data Passed Through APIs

You are responsible for ensuring that any data you pass through ZorveX APIs (including webhook payloads, command inputs, and AI prompts) does not contain sensitive personal information of others, violate third-party privacy rights, or include content prohibited under these Terms.

25 Contact Information

If you have any questions about these Terms, need to report a violation, wish to exercise data rights, or want to discuss a commission, please contact ZorveX through the following channels:

25.1 Legal Notices

Any formal legal notices must be sent via Discord DM to venom_2021_ with "LEGAL NOTICE" in the message header. ZorveX will acknowledge receipt of legal notices within 7 business days.

25.2 Security Vulnerability Reporting

If you discover a security vulnerability in any ZorveX system, please report it responsibly via Discord DM to venom_2021_ marked "SECURITY REPORT". Do not publicly disclose vulnerabilities before they have been addressed. ZorveX will acknowledge security reports within 48 hours and aim to resolve critical issues within 7 days. Responsible disclosure is appreciated and will be acknowledged.

25.3 DMCA Notices

Copyright infringement claims should be sent via Discord DM to venom_2021_ with "DMCA NOTICE" in the header. Include identification of the copyrighted work claimed to be infringed, identification of the material claimed to be infringing, your contact information, a statement of good faith belief, and a statement under penalty of perjury that the information is accurate.